FAQ | WageWorks Getting dinner in Oakland this Fridaywill I get robbed? I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " Tickets submitted for refund must have been purchased by cash or debit card. I dont think you can get back the basic Suica fee either. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. /Tx BMC After that, you need to tag on and off for each ride. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. Each Smart Pass user only gets one replacement per calendar year. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. For faster replacement, you also can pick up your replacement card at an in-person service location. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. endstream endobj startxref 0 %%EOF 332 0 obj <>stream Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. /Tx BMC Email clipper@bayareametro.gov. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Skip the side navigation menu and go to the main content. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. /Tx BMC Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. EMC At your request, we can mail you a new card with your balance restored, typically within 2 business days. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. But nobody did. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. And Metro card. H237402VH2P0P04341Qf& Key Clipper information translated to Spanish. (For example in NYC one can buy MetroCard at the airport without a fee.) !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. Credit Card Type (check one): o MasterCard . Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Mail the ticket(s)toBART's Treasury Department. E\\y\F@B.DHR!"g/ Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. For more information, including fines, please see Caltrain's fare evasion policy. For details about how to apply for a refund, download theClipper Cancellation Form. Its also required if you want to set up automatic reloading. EMC I only pray theyre still there. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Then you wouldn't have to bother about a refund. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Registering your card protects your card balance and allows you to set up an online account. /Tx BMC EMC Fares are for one-way travel. Clipper cards will hold a maximum of $300. Pay With PDF Clipper Cancellation Form /Tx BMC endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream f No they don't keep cash at the stations. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Subject . Other readers wrote of similar fears and refund frustrations. EMC Key Clipper information translated to Chinese. 2020, Metropolitan Transportation Commission. If you don't want to deal with that, just pay the $3 to get the card. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. But alas, no longer on bART as they now wont let you exit like they used to. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. EMC /Tx BMC REFUNDS. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Yes, you can manage your account using the Clipper app and in your mobile wallet. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. E\\y\F@B.THH!*o* I think you can add value as needed to exit a station, if your balance is insufficient for the journey. If you have a Go Pass on one of these cards, please contact our office for a replacement card. Phone. Learn more about Clipper on your phone. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. EMC I havent needed to use it in that time. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. $15.29. /Tx BMC Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. BARTs Treasury Department will then process the refund. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? H*2T0T3415Rf& Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. How many people do not know and never retrieve their funds? 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about our privacy policy. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Need to Order a Clippercard? If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Describe the situation, including your account information. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. /Tx BMC The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. They are. You can add value, see what's on your card, and see recent transactions. For youth, seniors, people with disabilities and low-income adults. Does this mean my card is worthless and I might as well toss it? EMC https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. It is not available to students or postdoctoral scholars at this time. Home | Clipper endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream It is available for free to eligible university, and hospital employees. You can have multiple adult cards associated with a single account. /Tx BMC Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? EMC Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. 0.749023 g ClipperCard is your passport to campus and beyond! /Tx BMC walk from 12th St. BART to Jack London square? Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. safe parking at hotels near Oakland Airport?? 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. Your session is about to expire due to inactivity. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. 0.749023 g If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. Include the card number in your description. How can I manage the account on their behalf? `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream It's just $3. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Is it possible to withdraw the cash balance from a Clipper Card - Quora Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. No. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Where to Use On 24 transit services and more. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. A: No. 0 0 10.1455 10.364 re Any suggestions, or is this another way for a government-backed agency to abscond with my money? In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. HD 0UR K(EP%xg:#6(=VU-zTqwn?p EMC Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. So we just kept our Suica as well as our Icocaused in the Kansai. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Riders have 2 options for getting a refund: A: Many others are praying, as well. Here's what you need to know. /Tx BMC A reader in a prior column thought $300 had disappeared from an account. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. H*2T0T3415Rf& 0 6 Discount Cards For youth, seniors, people with disabilities and low-income adults. PDF Clipper Cancellation Form EMC The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. This option helps you avoid paying for postage and is the most secure option. Agreement | Clipper endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream Cash value is NOT required and should NOT be deducted when you use an active Go Pass. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Clipper is the all-in-one transit card for the Bay Area. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. If your card is registered, contact us so we can block your card from further use. Less than a cup of coffee. Graduate students are not eligible for a free Go Pass after this date. It is recommended that items of value be insured when selecting this option. However, each Go Pass user will only get two replacements per calendar year. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". 0 0 10.1455 10.364 re When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. EMC endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. Can I have more than one card in my Clipper account? Registration is easy, and its free. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream The check may take 4-6 weeks. /Tx BMC more. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. If your card is registered, contact us so we can block your card from further use. However, money added since then does not show on the account, as weve not used the cards. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. /Tx BMC Warriors Ferry / Chase Center Service Tab will move on to the next part of the site rather than go through menu items. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- You wrote about Clipper freezing accounts. 0 0 10.1455 10.364 re Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. But the other way is get you $$ back is to understand why they charged $3 in the first place. Registration is easy, and its free. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. H*2T0T3415Rf& Latest Clipper News Never miss Clipper news! The old website used to show added values, ready to be activated, but no longer does. The other option is a refund. If you have a question, please call (510) 464-6841. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream A reader in a prior column thought $300 had disappeared from an account. o Discover . You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. No. Unfortunately, the Clipper Card doesn't allow that. Station Agents can also provide pre-addressed envelopes to Treasury. EMC Is there a way to purchase the card without paying the fee? EMC E\\y\F@B.THH!*o* 0.749023 g BART will refund tickets with a remaining value greater than $1.00. 0.749023 g EMC Refunds are subject to the fees in Section 10. /Tx BMC Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Roadshow. What can I do with an online Clipper account? EMC However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream The site navigation utilizes arrow, enter, escape, and space bar key commands. E\i\\ Learn More What can I do with an online Clipper account? You can have multiple adult cards associated with a single account. E\i\\ Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream Your refund request will typically be . endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream Add only that total amount to your card. All rights reserved. o Visa . https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. f Phone. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. So take your balance down to $1.50. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. What should I do if my card is lost or stolen? No service to Chase Center atthis time,stay tuned for updates. This is the version of our website addressed to speakers of English in the United States. f Should I stay at a hotel near the airport? Choose to stay logged in or to log out. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream The VTA Smart Passallows unlimited travel on VTA buses and light rail. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. Refunds | bart.gov Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Only registered Clipper cards, are available for refunds. 0 0 10.1455 10.364 re You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Its also required if you want to set up automatic reloading. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Agreement | Clipper Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months.