Report incorrect product info. Charge your Square Reader for at least 20 minutes. Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights, or using your Reader on a metal table. Do I leave the chip card in the readers chip card slot while taking a payment? The Bluetooth connection may be out of range and could disconnect. Square hardware can only be used in the country where it was originally purchased. Check out our Troubleshoot your Square Reader YouTube video for additional help. Avoid using Square Reader in wet environments, and avoid getting water or liquid in the card slot. Make sure the Square Stand is plugged into the USB hardware hub and that the power adapter is plugged into a grounded AC outlet. Store your devices and cables in a safe place away from moisture, extreme temperatures and debris as these can cause fire, electric shock, injury or damage to your Square product. Yes. Getting Started with Square Reader Square Tutorials: Learn How to Use Square Business Tools Square Contactless and Chip Reader in the U.S.: Getting Started Guide Square 77.4K. Invoices or Virtual Terminal to process their payment rather than keying in their card information through the Square app. Restarting the app will allow it to refresh. Olivia | Social Care @ Shopify- Was my reply helpful? Just navigate to Settings app on your Apple or Android device. If you see Account Ineligible, your Square Reader may have been purchased in a different country. Buy a Magstripe Reader from a Retail Store. After 20 seconds, release the button and wait 10 seconds. Immediately release the power button when you see the four orange lights. 1 solid red light means your battery is 25% charged. Leave it in place until you see four green lights. Press the button on your Square Reader once to see the battery level. Yes, you can use any standard micro-USB to USB cable, but the reader comes with one for this purpose. You can also first try briefly putting your device into Aeroplane mode. For iOS devices, this can be found in Settings > Bluetooth. Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. If the steps above do not work, quit and relaunch the Square app on your device or try toUpdate the Square app. If you see red lights, youve held the button too long and need to try again. Trane Furnace Red Light Flashing[Solved], Duraflame Heater Keeps Shutting Off[7 Ea Find your Square Reader and click Forget. Thanks, we'll work on improving this article. smartphones) to wirelessly communicate at close range to do things like process payments. Press the button again to turn Square Reader on and observe any lights on Square Reader. If you are seeing all 4 red blinking lights, it sounds like youve held the button for too long, and the reader has been reset to factory settings. - Was your question answered? You can read a product overview, find tech specs, and pricing info here. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. At the moment, discounts arent available for the contactless and chip reader, but you can pay for the reader in weekly installments instead of a one-time charge with Squares hardware installment plan. Do not place on a metal table. No, Offline Mode isnt currently available on Square Reader for contactless and chip & PIN cards. Why doesnt Square Reader connect wirelessly with my iPad 2? If youre using an iPhone or iPad on iOS 14 or higher, make sure Bluetooth permissions for the Square app are enabled. Can I connect my reader to multiple devices at the same time? And since it plugs into the headphone jack, it wont eat up your devices battery by using Bluetooth. Required fields are marked *. Confirm that your customers card has a chip, meaning its EMV-enabled. Square Reader for contactless and chip comes with a free Square Reader for magstripe so you can swipe cards the old-fashioned way, too. Use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds or after the four lights stop blinking red. After 20 seconds, release the button and wait 10 seconds. I found that it means "Temper" here, but can't find what exactly that means or how to fix it. If you see Account Ineligible, your Square Reader may have been purchased in a different country or your Square account may not be activated for card processing. For more information, check out these resources: Note: If your customer is not physically present, use Square If you have any trouble connecting your reader to a new device, check out our troubleshooting steps. Can I attach my Square Reader to my mobile phone or tablet? If you see Account Ineligible, your Square Reader may have been purchased in a different country. We dont officially support splitters or third-party USB hubs, but you can connect the card reader wirelessly to your iPad via Bluetooth. Always charge your devices in a dry environment away from all sources of moisture. Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the reader for 20 seconds or after the 4 lights stop blinking red. To do so, on your device, head to. Check out the exhaust vent. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. We offer several compatible phone and tablet cases that hold both your device and your Square Reader for contactless and chip. If your Square Reader is in a dock, plug the dock's power cord into an AC outlet. Once you go into Airplane Mode, connect your Bluetooth back on to be able to use your reader. Watch this video to learn how: Contactless payments describe the act of paying without touching anything. You can also reset your Reader to disconnect it from all previous devices: Charge your Square Reader for at least 20 minutes. This item is available in Red, Blue and Black colors. Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on Square Reader for 20 seconds or after the 4 lights stop blinking red. Blinking red means low battery. If you see red lights, youve held the button too long and need to try again. As you hold the button, the lights on the Reader will flash orange, then red, and then should flash off. Press the readers button for 36 seconds to put it into pairing mode. Keep your customers card in the Square Reader until prompted to remove the card. , selecting the live chat, email, or callback options. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. We dont officially support splitters or third-party USB hubs, but you can connect the reader wirelessly to your iPad via Bluetooth Low Energy. The battery is shorted out from a powerful charging source, An attempt to break the reader open to access the mechanisms inside is detected. Check out our video on Accepting Chip and PIN Card Payments with the Square Contactless and Chip and PIN Reader for additional help. Restart your iPad or iPhone. Learn where you can purchase one. To keep you safe and your devices working properly, we recommend you follow these guidelines: Always charge your Square products with the included cable and certified USB charging sources. Were experiencing issues that may affect your Square services. connect the reader directly to the Stands hardware hub via USB, product overview, find tech specs, and pricing info here, Dock for the Square contactless and chip reader, Squares comprehensive guide to Apple Pay. You can return your contactless and chip reader within 30 days of the purchase date. (Kindle is not compatible). Navigate to Virtual Terminal > Take a Payment. Turkey has blamed Kurdish rebels. To wake up your Square Reader, press the button on your Square Reader once and wait a few seconds for it to reconnect. The reader will automatically go into the appropriate mode when not in use to save battery. Square cables and wall chargers are tested thoroughly and adhere to government standards. Make sure to review our warranty and return policy before getting started. LED status lights If the lights dont turn on, please try again. Apple Pay and Android Pay are both forms of NFC and types of contactless payments. To view the reader's parts and features, see the BBPOS Chipper 2X BT product sheet. The Square chip card reader does require charging, but each charge lasts quite awhile. This includes common household items such as microwave ovens, cordless phones, fluorescent lights, or using your Square Reader on a metal table. Do not let go of the power button until after the red lights have stopped flashing. Or, you can use Square in Offline Mode. These cases fit a variety of mobile phones and tablets. You can purchase additional readers from the Square Shop for 10 dollars. Once its on, you dont need to worry about turning off the reader. A detailed overview on the liability shift and what it means for your business can be found in Squares liability shift guide. If your reader is completely out of battery, you will see two scrolling red lights when you reconnect your reader to power and it initiates charging. If your Square Reader gets wet, immediately power off the device, holding down the power button for at least 15 seconds. If you have an iPad 2 with a Square Stand, you can connect Square Reader directly to the Stands hardware hub via USB. Square Tax Reporting and Form 1099-K Overview. In case you are looking to take magstripe payments while in Offline Mode, disable Wi-Fi only and you will maintain your Bluetooth connection. 1-4 green lights will flash depending on your Square Reader battery level. Remove moisture by allowing Square Reader to dry out with the insert slot facing down. Do not let go of the power button until after the red lights have stopped flashing. Im having trouble with my reader. Can I use any USB cable to charge the reader? You can purchase the Dock for Square Reader via Square Shop. The dock keeps the Square contactless and chip reader charged and in place for quick, seamless countertop transactions. If your Square Reader is in a dock, plug the docks power cord into an AC outlet. In some cases because of additional verification methods (like Touch ID with Apple Pay), contactless payments can be even more secure. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. Its easy! To put the Square Reader into pairing mode, press the Square Readers power button for 3-10 seconds until you see 4 orange blinking lights. How do I charge the reader and how long will it take to charge? Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Keep your Square Reader for contactless and chip charged and in place for quick, seamless countertop transactions by attaching it to the Dock for Square Reader. Battery life will vary depending on usage, but the reader should stay powered through a full day of sales. Ensure that your Square Reader is fully charged and that you have a strong Wi-Fi or data connection. Restart your phone, tablet or other electronic device. Questions requiring a reply can be sent from the contact link at the top of this page. Can I use Square Reader for contactless and chip & PIN cards in Offline Mode? Check that your device is connected to the internet or 3G/4G. Can I use the contactless and chip card Reader in Offline Mode? Flashing red: The reader's battery is low. After 20 seconds, release the button and wait 10 seconds. How much does the Square contactless and chip reader cost and where can I purchase one? Learn more in Squares comprehensive guide to Apple Pay. For iOS devices, this can be found in Settings Bluetooth. Learn more about the installment plan. If you see Account Ineligible, your reader may have been purchased in a different country. Update the Square App on an Android Device. Using radio frequency, NFC allows devices (e.g. Re: Chip & Tap Reader: First and last flashing red lights. Verify that your reader can go into pairing mode. Your Square Reader must be within three metres of your device. To do so, head to Settings > Privacy > Bluetooth and enable permissions for the Square app. Well continue to update our status page with more information. To do so, visit your in-app Settings > tap Card Readers > select your reader from the list > tap Forget this Reader. You can also disconnect the reader by holding down the button on the reader for 20 seconds, until the red lights stop flashing. Blinking flashing Lights on Istanbul TV Tower with Amazing View over Create your free account today. The dock is just to charge it via a micro USB cable. Based on the issue you are describing, you will definitely need to get in touch with one of our support agents sooner than later. Once your Square Reader is ready to be paired, open the Square App. If Square Reader lights turn green, youre all set. Visit Square Shop to learn more. Avoid using Square Reader in wet environments, and avoid getting water or liquid in the dip slot. If your Reader is in a dock, plug the dock's power cord into an AC outlet. Once you go into Airplane Mode, connect your Bluetooth back on to be able to use your Square Reader. Regarding this, how do I reset my square chip reader? If you see any debris or damage to a cable or any connectors, discontinue use and contact Square Support for a replacement. Press the button again to turn the reader on and observe any lights on the Square Reader. The tips below usually fix most charging issues customers encounter with Square Reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. You cant mark items for sale online, track sales by employee, or keep a cash drawer history, but Terminal does support item creation, custom tipping, and receipt management. Swipe Cards From Your Computer To swipe a card payment on your computer: Log into your online Square Dashboard. How do I connect the reader to my mobile device? How long does it take to process a chip card? Can I take test contactless payments with the reader? Taking dip payments with wet credit cards can also cause water damage. Try plugging the power adaptor into a different outlet. These limits are designed to provide reasonable protection against harmful interference in a residential installation. If Square Reader and device are more than 10ft apart, move your Square Reader and device closer when in use. Turn on Bluetooth from your devices settings. Use a small object like a bobby pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds or after the four lights stop blinking red. The reader is $49. BBPOS Chipper 2X BT | Stripe Documentation If you continue to have trouble with your Square Reader after trying the above steps, you can reset your Square Reader: While Square Reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds. This puts it into pairing mode Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. After 20 seconds, release the button and wait 10 seconds. Square, the Square logo, Square Reader, Cash App, and the Cash App logo are trademarks of Block, Inc.App Store is a service mark of Apple Inc. Other marks and brands are the property of their respective owners.Square, el logotipo de Square, Square Reader, Cash App y el logotipo de Cash App son marcas comerciales de Block, Inc. Square Contactless and Chip Reader Introduction Squares Contactless and Chip Reader enables acceptance of EMV and NFC based, Trust Smartcard Reader How to USE? You can also first try briefly putting your device into Aeroplane mode. Can I use the contactless and chip card Square Reader in Offline Mode? How do I connect my reader to a new device? You should receive your reader within 7-10 business days. While Square Reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on Square Reader for 20 seconds. Visit Square Shop to learn more. Try turning Bluetooth off and back on. Do not let go of the power button until after the red lights have stopped flashing. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounting hardware and charging dock featured in Square Shop. How to Order and Set Up a Free Square Credit Card Reader. Disconnect the USB cable from the Square Stand or dock and then attempt to pair. Tap "Update" to begin the download and install the update. The reader connects wirelessly with the iPad 3 or higher. For next steps please contact our24/7 Support teamvia live chat, email, or phone so we can help you out! Can I use a splitter to connect my reader? Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones or fluorescent lights. Retail hardware, software, and Shopify Point of Sale, Join us March 21 for an AMA on planning your 2023 marketing budget with 2H Media co-owners, Matt and Aron. Do not let go of the power button until after the red lights have stopped flashing. To pair your Square Reader with a new device or switch Square Reader to a different device, you must first have your Square Reader forget its connection to the previous device. To conserve battery, your Square Reader will automatically enter sleep mode if it hasnt taken a payment for two hours and the message Press Button on Reader - Learn More will appear in the Square App. However, there is no guarantee that interference will not occur in a particular installation. Check that your Square Reader has adequate battery.